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Use Cases

How to eliminate wasteful processes and streamline access to information?

Premium Customer Assistance

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Transform your customer service experience with Exafy AI Automation for Premium Customer Assistance. Our solution combines intelligent AI tools with human agent assistance to provide VIP support for your customers, all while reducing costs and increasing satisfaction on both sides.

01

Your customers can reach out to you through various touchpoints, such as your website, mobile app, interactive display, chat messenger, or telephone hotline. Exafy is seamlessly integrated with our Develop once, Access Everywhere solution, ensuring a consistent and efficient customer experience. Initial customer conversations are handled by Exafy Intelligent Avatars, which quickly understand the visitor's identity and the topic of their request, and attempt to solve the case using our AI Knowledge Base.

03

Once the request is forwarded to the back office, our human agents take over the conversation, leveraging the intelligence of the AI assistance to support the case. They collect any relevant information to provide fast and precise answers to your customers' inquiries.

02

Our AI understands the complexity of each request and knows when to forward it to a human agent in the back office. This ensures that your customers receive quality information and assistance without any delays or negative outcomes.

04

With the support of our AI assistance, our human agents can successfully solve your customers' requests in less than half the usual time, with a 100% success rate in most cases.

Experience the magic of Exafy AI Automation Solutions for Premium Customer Service. Request a demo today and see how we can help you provide the best possible assistance to your customers, while saving costs and increasing satisfaction for both your customers and employees.